Terms & Conditions
All the prices shown in our products are always including taxes.
The prices published on the website may be revised and modified if the conditions require it at any time.
2. PRODUCTS ON OFFER
All the products that are in promotion at a special price will be shown on the web with the offer price and the usual price. These offers will be available until the end of stock or end of the promotion.
Offers are not cumulative to other offers, except in cases of special coupons or specific cases where specified. In case of non-cumulative offers, the offer with the highest discount will always be applied.
The products have the legal guarantee of 2 years for new articles.
Defects or damage due to incorrect use or handling of material or wear caused by normal use thereof, are not included in this warranty.
The repair, payment or replacement will take place within a maximum period of 3 months.
4. DELIVERY AND DELIVERY TIMES
The delivery times are computed counting working days (Monday to Friday) and can be altered by local or national holidays. If the chosen form of payment is a bank transfer, these terms can be modified, since the order will be sent when we have the confirmation of the bank transfer.
The shipments are made by courier (Seur), the delivery times are from 1 to 3 days in the Peninsular shipments and from 2 to 7 days for shipments abroad. For all products where a different delivery period is not specified.
Free shipping on orders of more than:
- € 75 for peninsular and Balearic shipments (Spain).
- € 100 for shipments to the Canary Islands, Ceuta, and Melilla (Spain). *
- € 150 for shipments abroad.
* For shipments to the Canary Islands, Ceuta and Melilla will always be charged 49 € of customs charges.
- In no case will be sent to postal sections.
- On certain dates such as Christmas, Kings, bridges or holidays, we do not guarantee that the delivery is made on time, due to the volume of merchandise of the transport agencies or decrease of the days of service.
- In case of adverse weather conditions, we do not guarantee that delivery will be made within the deadline.
- It reserves the right to modify the delivery terms and the type of delivery without prior notice in the case of extraordinary orders or special cases.
We have a customer service to solve any problem with our items or shipments, through which we try to offer a fast and efficient service to our customers.
If for any reason you are not satisfied with your order, you have a period of 30 calendar days, counting from the date of delivery of the order, to return it.
You have to send us the product in perfect conditions, without using it and in its original packaging, including warranties, labels, and instructions for use. The return shipment to our warehouse is the responsibility of the customer but in case of change, you will not have to pay the shipping costs of the new order.
Once we receive the goods in our warehouses and verify that all the above conditions are met, and the amount will be refunded in accordance with the payment method, and, if applicable, the shipment of the new product:
To return a product you must contact our customer service department: firstname.lastname@example.org.
6. PAYMENT METHODS
At the time of making the purchase will automatically show the forms of payment available for your order:
CREDIT OR DEBIT CARD
Credit card transactions are 100% secure. All transactions involving the transfer of banking data are made using a secure environment, through the Stripe payment gateway.
The data on your credit card is not registered in any of your own databases, but are directly managed by the Stripe payment gateway.
When paying by card you will always be asked for the following information: the card number, the expiration date, a validation code that matches the last 3 digits of the number printed in italics on the back of your card, and the postal code, offering, in this way, more guarantees about the security of the transaction.
In case of fraudulent payments with a credit card, legal actions will be taken.
When selecting the bank transfer as a means of payment, you will receive, along with the confirmation of your order, an e-mail where you will be informed of the account number in which to make the bank transfer in the name of Windsurfer's Paradise S.L.
It is very important that you indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days after the date of confirmation of the order to validate it.
If you wish, you can send us the proof of the transfer by e-mail to email@example.com. But in any case, the order will not be considered effective until our administration department has no bank confirmation of the transfer.
Do not forget that you must make the payment in EUROS and that all possible exchange and banking commissions run on your own when you opt for this payment system. In the case of bank transfers made from abroad it is very important that when ordering the transfer always inform your bank to take charge of the commissions at the source, those bank commissions and expenses corresponding to your entity.
PayPal allows consumers who have an email to send payments online safely, comfortably and profitably. PayPal's network is based on the existing financial infrastructure of bank accounts and credit cards to create a global payment solution in real time. Paypal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.
For more information you can visit the Paypal website